We ship to the United States and Canada only.  We ship United States Postal Service(USPS) Priority, Global Priority and USPS Express Mail.  Global Priority is the only option available for orders shipping to Canadian addresses.

Most orders are shipped by 2 PM the following business day.  If for some reason we cannot ship your order by 2 PM the following day, we will email you to let you know within 24 hours. Express Mail – If you request Express Mail, your order will be shipped the following business day by 11 AM.  

For USPS Priority, please allow 3-4 days for delivery within the United States.  For USPS Express orders, please allow 2-3 days from date purchase for delivery (excluding holidays and weekends).  Orders shipped to Canada can take up to three weeks.

At ScentSimple, we want you to be completely satisfied with your purchase.  If you are unhappy for any reason, simply send back the unused portion within 30 days and we will refund 100% of the purchase price plus standard (USPS Priority) shipping charges.  If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s).  Please note that we refund Standard shipping charges only.  We do not refund for Express (USPS Express) shipping charges.

Please email us at returns@scentsimple.com to let us know the item(s) are on the way. Please also specify whether you would like a refund or an exchange.  When we receive your item(s), we will gladly exchange them or refund the credit card used for purchase. Our return address:

ScentSimple
47 Yarmouth Road
Gray, Maine 04039.

We accept Mastercard, Visa, American Express and PayPal.

At ScentSimple, we understand your concern about online security.  Your online order is secure with ScentSimple because we have partnered with Yahoo Store as our online commerce provider.  Yahoo uses its own Secure Sales Server technology (S3) on every transaction that we process.  Your credit card and personal information are encrypted and sent securely to the Yahoo servers for processing.  We chose Yahoo for its stellar reputation in regard to security and privacy.

At ScentSimple, we are committed to protecting your privacy.  We do not sell, trade, or rent your personal information to others.  We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.  In summary, we are committed to protecting your privacy.  We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.

At ScentSimple, we offer a free personalized gift card with every order.  If you would like a free gift card included with your order, please be sure to let us know by completing the "gift message" section during the checkout process.

mailing address:
ScentSimple
47 Yarmouth Road
Gray, Maine 04039

orders:
phone: 207-837-8559
Email Us: click here

customer service:
phone: 207-837-8559
email us: click here