shipping methods We ship to the United States only. We ship Standard (4 to 6 business days) and UPS 2nd Day Air (ships Monday through Friday).
shipping time Most orders are shipped by 2 PM the following business day. If for some reason we cannot ship your order by 2 PM the following day, we will email you to let you know within 24 hours. UPS 2nd Day Air – If you request 2nd Day Air, your order will be shipped within 24 hours. UPS 2nd Day Air does not Saturdays and Sundays.
arrival time For Standard, please allow 4-6 days for delivery within the United States. For UPS 2nd Day Air, orders, please allow 2-3 days from date purchase for delivery (excluding holidays and weekends).
| shipping rates |
| order amount |
shipping method |
destination |
shipping cost |
| any amount |
Standard |
US (any state) |
ALWAYS FREE! |
| any amount |
Two-Day Shipping |
US (any state) |
$12.95 |
| any amount |
One-Day Shipping |
US (any state) |
$24.95 |
PLEASE NOTE:
One-Day & Two-Day orders do not ship on Saturdays, Sundays or Holidays. If you select One-Day or Two-Day Shipping, your order will be shipped the next business day. |
our commitment to quality guarantee At ScentSimple, we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back the unused portion within 30 days and we will refund 100% of the purchase price plus standard shipping charges. If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard shipping charges only. We do not refund for UPS 2nd Day Air shipping charges.
returns + exchanges Please email us at returns@scentsimple.com to let us know the item(s) are on the way. Please also specify whether you would like a refund or an exchange. When we receive your item(s), we will gladly exchange them or refund the credit card used for purchase.
our return address:
ScentSimple 47 Yarmouth Road Gray, Maine 04039. payment methods We accept Mastercard, Visa, American Express and PayPal.
secure shopping At ScentSimple, we understand your concern about online security. Your online order is secure with ScentSimple because we have partnered with 3dstores as our online commerce provider. 3dstores use its own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to the Yahoo servers for processing. We chose 3dstores for its stellar reputation in regard to security and privacy.
privacy policy At ScentSimple, we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.
contact info
mailing address: ScentSimple 47 Yarmouth Road Gray, Maine 04039
orders: phone: 207-837-8559
customer service: phone: 207-837-8559
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